Frequently Asked Questions

When can I place the order?

You can place the order any time but for the same day deliveries the order must reach us by 3 PM Indian Standard Time.

What are the payment methods available?

Flaberry has integrated with India's No. & secure CCAvenue Payment Gateway. You can pay through any of the leading credit cards i.e. Visa, Diners Club Card & JCB. You can also pay through online bank transfer if you have online banking facility in any of the leading banks of India i.e. HDFC Bank, Bank Of Punjab Ltd., IDBI Bank, Federal Bank, Global Trust Bank, UTI Bank, Centurion Bank, Citibank etc.

Is the Payment Made by me and my Credit Card Details Secure?

Yes, the payment gateway integrated is of ccavenue, which is a secure gateway verified by verisign.

When is my card charged?

Your card is charged as soon as the order is placed with us.

Are my personal details secured?

We have a well constituted & strict privacy policy which can be read by clicking here. In brief the policy states that we don't share our customer data with anybody. No unsolicited emails are sent from us. We send occasional emails to you to keep you informed about our services but only to those customers who have instructed us to do so. The instructions can be modified by logging into the customer section.

Is the delivery cost extra?

No all the prices shown on the site are inclusive of the delivery charges and taxes. The price you see is the final price you pay.

What if I need to get the delivery made on the same day but its past 1400 Hrs IST.

Please write to us at with the details and we will let you know if that would be feasible. You can also call us at +91.89601.96416 for an early response.

Can I send some message along with the Flowers?

All Flowers will be accompanied by a free message card with your personalized message hand written on them in case there is no message then only the sender name will be written.

How do I know if flaberry has received my order?

As soon as we receive an order, an email is sent to the email id provided in the checkout form. The order status is updated in the order tracking section where it can be checked as well.

How do I know if flaberry has received my order?

As soon as we receive an order, an email is sent to the email id provided in the checkout form. The order status is updated in the order tracking section where it can be checked as well.

I have received your order confirmation email but not the payment confirmation email?

You might have given a different email id in ccavenue form. You will receive payment confirmation mail on that alternate Email Id.

How can I track my order?

Your order can be tracked through the order tracking section.

How are the flowers delivered?

All the fresh flowers are hand delivered by our dedicated delivery boys .Strict guidelines and standard are maintained to ensure that the flowers are fresh and are meeting the industry norms.

Where all can the delivery be made?

The delivery is possible in all the cities mentioned in delivery cities.

Is the delivery possible on holidays?

Yes, in most of the cities and towns the delivery is possible on holidays but there may be some exceptions.

How do I know if my order got delivered fine?

Flaberry guarantees each order to be delivered on the requested delivery date and an email is sent to you confirming the delivery. You can also track your order through the Order Tracking section. Incase if by any reason the order can not be filled you will be contacted by our customer service as soon as we encounter any delivery problem. If you know that the order did not reach its delivery destination you may contact us at to claim a non delivery with reference to your Order Number.

What if my order is not delivered on the desired day?

In a rare scenario like these, full amount will be refunded. Read our Terms and Conditions for more information.

How can I get personal assistance?

You can contact us on any time or call us @ 91-11-6603 0333

Where can I enter special instructions?

If you have additional delivery information such as additional phone number or address, kindly write in the additional information box provided in the checkout form. If you have already placed the order then you can write the information in an email to with the order number.

What if I have a specific requirement or if I want some custom arrangement made or if I have a special request?

We will be honored to oblige you for your special request or custom order. Just drop us a mail with your requirements and we will get back to you immediately.

How can I cancel or reschedule an order?

If you need to cancel or reschedule your order due to unforeseen circumstances you can email at at least 24 hours before the scheduled delivery date and time.

How can I change an order?

If you need to change the delivery details kindly write us an email to at least 24 hours before the scheduled delivery date. You can get the items in the orders changed but due to legal constraints value of the order cannot be changed. In this case the old order is cancelled and new order is placed.

What do I do if I forgot my member password?

Click on login, and on the login screen click on the Forgot Password link. You will be prompted for your email id. Your login information will be sent on this email id.

Can deliveries be made to business addresses or hospitals?

Flaberry can deliver to every known and documented Note : Please be aware that certain hospitals do not accept flowers hence please confirm while placing the order.

Can I have an order delivered on a Sunday or a Holiday?

Yes at we can deliver your order on Sundays and also on Holidays. However there may be some exceptions to this because of Strike, Flood or any natural disaster when we are not able to deliver the order.

What happens when the flowers are no longer fresh upon arrival?

If you at anytime have questions or concerns regarding your order, you may reach us at or call us at +91-89601-96416 and surely we will make all efforts to satisfy you by taking immediate action.

What happens if the recipient is not a home at the time of delivery?

The delivery guy will attempt to hand over the flowers to neighbors. If the neighbor is also not reachable or doesn\'t accept the flowers then he will not leave the flowers at the door step unless instructed to do so. The fresh flowers will then be redelivered again at no extra cost only after talking to the recipient and confirming another suitable delivery time.

How long will the flowers last?

Different Flowers have different shelf life but again a lot depend on how one takes care of the flowers. Due to the perishable nature we can not give the guarantee for life of the flowers.

Can the delivery date be guaranteed?

Yes at we guarantee the date of delivery. The delivery boys are also authorized to deliver the flowers to a neighbor if the recipient cannot be reached

How do I get coupons?

Flaberry may distribute coupons from time to time. Further, Flaberry has partnered with CouponRaja,CupoNation, HindustanTimes and  Desidime where you may see our coupons.


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